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Frequently Asked Questions
FAQ
Cooperations - Trade Fairs & Restocks
Sizes & Fit
Care & Longevity
Orders & Customer Account
Returns & Refunds
Shipping & Delivery Times
Products & Materials
Please always send cooperation requests to us via email .
Be sure to include the following information:
– Links to your social media profiles
– a brief introduction
– your idea for collaboration
Our team reviews each request individually and will get back to you promptly.
We attend various equestrian and lifestyle events. You can find current dates on our event page in the shop.
Yes! We look forward to every visit to our stand. There you can see our collection live, try it on, and often discover exclusive trade fair offers.
Yes, we are always happy to receive event inquiries! If you would like FRAMES to be represented at your tournament or event, please send us a short email with the following information:
– Name & date of the event – Location & type of event – Expected number of attendees – Links to your social media profiles – Contact person
Our team reviews each request individually and will get back to you. We welcome every opportunity to meet our community in person.
Some of our styles are strictly limited and available exclusively at trade shows and select events . These pieces are intentionally not offered in our online shop and are only available on-site for a short time. On TikTok, we also share glimpses of prototypes, upcoming collections, and trade show exclusives that aren't always available online. To stay up-to-date, follow us on Instagram and TikTok or subscribe to our newsletter – we share all the latest information on drops, restocks, and limited releases.
Some styles are reproduced, others remain exclusive and will not return. If you want to know if your favorite piece will be restocked, we recommend:
– subscribe to our newsletter – follow us on Instagram & TikTok
There we announce all restocks, limitations and information about upcoming drops.
We announce all new colors, collections, and limited drops exclusively via our newsletter, Instagram, and TikTok. This way, you'll always be the first to get updates on new FRAMES looks.
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